Wet weather throughout January caused land and mudslides that damaged infrastructure across the province.
People, companies, and municipalities in B.C expressed alarm and frustration as cell phone service disruption continues throughout the province for the second day.

Many have complained that the telecommunications provider provides little if any, information about the full extent of service interruptions and when they might be.

Recent rains in January have caused mud and landslides that infrastructure across the province was damaged. Most telecom customers started having problems early Saturday afternoon.

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Bell said third party fiber line near North Bend, B.C, broken Saturday. As a result, some customers can not call or receive calls from people on other networks.

Sunday afternoon, Telus said on Twitter that they have “identified problems affecting inter-operator calls.” But some Telus customers say they do not even have a dial tone on their landlines.

Rogers Communications said the landslide damaged fiber cable and cause blackouts. Rogers said to calls between subscribers are not affected, but Rogers customers may have trouble reaching out to people on other networks.

Internet service telecommunications company, which provides for the business, is also affected. Rogers said it is working to restore the service as soon as possible.

It is not clear how many people were affected by the service disruption, or if people are even aware of them. Bell said the text messages and mobile data is still available.

Urban and services that rely on telephone service to interact with the residents said the disruption affecting their ability to connect with people over the weekend.

Businesses that rely on phone service also complained about the outages.

B.C. RCMP said the issue was affecting non-emergency lines at several detachments, although the problem was not affecting 911 calls.

Kelowna, B.C., resident Barb Teichreb was shocked on Saturday when she wasn’t able to get through to any emergency services in her community.

Teichreb said she called 911 after she heard a loud alarm going off in the mobile home park where she lives. She got through to the dispatcher, but she said they didn’t know where Kelowna is or how to spell it.

When Teichreb hung up and tried calling local RCMP offices and fire departments, she wasn’t able to get through to any of them.

“If this would have been an emergency I would have died,” she said. “I felt completely, totally useless.”

E-Comm 9-1-1, which manages 911 calls in B.C., said the call wasn’t to put through to them, meaning the carrier likely put it through to the wrong place.

It’s not yet clear if that was a system-wide issue or one that just affected Teichreb.

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